Frequently Asked Questions About Online Counselling

Clear answers to common questions about online counselling, sessions, and how support works.

  • Online counselling is a way to access professional emotional support via secure video sessions, from the comfort of your own home. It offers the same depth and confidentiality as in-person counselling, without the need to travel. Many people find online counselling allows them to feel more relaxed and open in familiar surroundings.

  • Online counselling can support individuals experiencing anxiety, stress, emotional overwhelm, relationship challenges, life transitions, or feeling disconnected from themselves. It’s also suitable if you’re seeking personal growth, greater self-awareness, or a safe space to talk things through at your own pace.

  • My approach is person-centred and emotion-focused, with an emphasis on presence, self-awareness, and inner growth. This means sessions are guided by what feels most important to you, rather than rigid techniques or pressure to “fix” anything quickly. You’ll be met with compassion, respect, and genuine understanding.

  • Yes. All online counselling sessions are private and confidential. Sessions are conducted using secure platforms, and your personal information is handled with care and professionalism. Confidentiality is a core part of creating a safe and supportive counselling space.

  • Yes. I offer a free 15-minute consultation for new clients. This is a relaxed, no-pressure conversation where you can ask questions, share what you’re hoping for, and see if this form of support feels right for you before booking a full session.

  • You can book online at a time that suits you using the booking link on this website. You’ll have the option to book either a free 15-minute consultation or a full online counselling session. Once booked, you’ll receive confirmation and simple instructions for your session.

  • I work with clients Australia-wide through online counselling. While I’m based in Melbourne, sessions are available to anyone seeking support, regardless of location

  • That’s completely okay. Many people feel unsure at first. Counselling isn’t about having all the answers, it’s about giving yourself space to explore what’s going on for you. The free 15-minute consultation can help you decide whether this feels like the right next step.

  • The frequency of sessions depends on your needs and what feels supportive for you. Some people prefer weekly sessions, while others attend fortnightly or on an as-needed basis. This can be discussed and adjusted over time.

  • Your first session is a gentle starting point. We’ll spend time getting to know what’s bringing you to counselling, what you’re hoping for, and what feels important to you right now. There’s no pressure to share more than you’re comfortable with. We move at a pace that feels safe and supportive.

If you have a question that isn’t answered here, you’re very welcome to reach out or book a free 15-minute consultation.

You don’t have to navigate this alone.